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MY ORDERS

Access your account information here. Check the status of an order, the balance on an eGift Card or track the location of an existing order.

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STORE INFORMATION

Find detailed information about the Zippo.com website. Several topics on the ordering process, eGift Cards and Customize It! products can be found below.

Order FAQ
Sales & Promotion Codes
Sales Tax
Shipping & Handling
Returns & Exchanges
Orders/Cancellations
Zippo.com Accounts

CUSTOMIZE IT! INFORMATION

Detailed information about Customize It! products can be found below.

Design Tips
FAQ
Customized Product Policy

eGIFT CARDS

Find information about Zippo.com eGift Cards below.

Ordering & Redeeming 
Balance Information 
Terms & Conditions

REPAIRS

We know that behind every Zippo product sent for repair is an owner depending on our promise to get it back in working order. Browse the links below for information about product repairs.

Classic Windproof Lighter
Outdoor Utility Lighter
Flex-Neck Lighter
Candle Lighter
Hand Warmer
Rugged Lantern™ 
Woodsman
All-Terrain Grill
Windproof Stove
Outside U.S.A.

PRODUCT INFORMATION

Locate detailed information about your Zippo product. Product instruction manuals, tips on the maintenance of your product and safety information can be found here.

Product Instructions
Product Care
Safety Data

CONTACT US

Would you like to speak with a Zippo representative? Fill out one of our "Contact Us" forms to submit your request or inquiries.

Online Orders
General Inquiries
Request To Sell Products
Contact Information
Outside U.S.A.