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Are you looking for a high profile career with the advantages of a small town living?

Come work for one of the most recognizable brands in the world; enjoy the benefits of short lines, zero traffic, and incredible local culture. Nestled in the heart of the Allegheny Mountains, Zippo Manufacturing Company is a family owned company with a BIG attitude!

Zippo markets in more than 160 countries and is one of the most recognized brands in the world. Based in Bradford, Pennsylvania, Zippo has produced more than 550 million windproof lighters, each backed by an unparalleled lifetime guarantee.

Zippo’s diverse product line includes lighter accessories; butane candle lighters; fragrance, eyewear, and lifestyle accessories; and a robust line of heat and flame products for outdoor enthusiasts.

Zippo owns Case Knives based in Bradford, PA and Northern Lights Candles in Wellsville, NY.

Zippo celebrated its 85th anniversary in 2017. If you are interested in a career opportunity with this growing global company, contact us at employment@zippo.com


Career Opportunities

Are you interested in starting an amazing career?

If you are interested in any of the below positions, please submit letter of application, resume, and salary requirements to:

Zippo Manufacturing Company
Senior Director of Human Resources
33 Barbour Street
Bradford, PA 16701
or email employment@zippo.com 


View additional opportunities within Zippo's family of companies.



      CONSUMER RELATIONS SPECIALIST 

      Zippo Manufacturing Company is currently seeking qualified applicants for a full-time office hourly (majority remote) opportunity as a Consumer Relations Specialist 1.

      The Consumer Relations Specialist 1 will be responsible for supporting Zippo Sales (including on-line direct-to-consumer), Marketing, Repairs, Accounting/Credit, and Legal departments. Additionally, this role primarily focuses on serving North American consumers by fulfilling call center strategies and operations by way of receiving and responding to consumer touchpoints via mail, telephone and email, however, assists international sales staff, distributors and consumers from time to time. A positive and professional company image with all internal and external contacts is required, as well as confidentiality, discretion, tact, diplomacy, all while strengthening and promoting the Zippo and its subsidiaries.

      Primary Duties Include:

      • Protect and support the Zippo brand by anticipating, preparing for, and upholding company policies.

      • Support, fulfill, and resolve all inquiries, concerns, issues and errors for consumer orders, chiefly for the online store.
      • Assist in determining consumer creditworthiness by accepting/processing orders based upon reviewing consumer credit card data and information obtained from the consumer interview and then diplomatically decline if criteria are not met.
      • Demonstrate ability to assimilate and apply technical knowledge of Zippo, Case, and Ronson Consumer Product divisions and products.
      • Assist Consumers in understanding the stipulations of various product guarantees, including the lifetime guarantee for Zippo Windproof lighter, the limited lifetime guarantee for Case products, and the one-year warranty for all Ronson products.
      • Issue debits, credits, tracers, return material authorization and instruct the receiving department on the disposition of consumer returns.
      • Record, track, follow up, and report on any product performance concerns, including possible consumer injury or property damage, and any alleged claims, under the guidance of the Legal Department. Vigilance in obtaining, recording, and reporting precise information from consumers is required.
      • Confidential handling of all information is also required and extends to any possible product recall announcements.
      • Develop and maintain Salesforce for proper reporting.
      • Trouble-shoot consumer problems, rectify existing problems, and produce value-added consumer experiences, by establishing a rapport with consumers and demonstrating confidence in the product. The CRS 1 represents the “face” of Zippo to consumers, spending approximately 80% of each workday in consumer interaction.
      • Perform related duties or special assignments as directed.

       The successful candidate should have:

      • Associates degree in relevant field AND/OR

      • 2 years of equivalent training or experience
      • Demonstrated proficiency with Microsoft Office Suite


      SOCIAL MEDIA MANAGER

      Zippo is currently seeking qualified applicants for a full-time, salaried, mostly remote employment opportunity as a Social Media Manager, responsible for overseeing promotion of the Zippo brand, building reputation through authenticity and transparency, creating global social connections, managing advertising, and growing key channel metrics. Also responsible for managing the day-to-day interactions on various platforms and ensuring global social marketing activities and programs are aligned with corporate goals and identity.

      *Must be willing and able to work during non-standard business hours including weekends and holidays.

      *Must be able to train on-site and attend occasional, required, in person meetings at headquarters.

      Primary Duties:

      • Defines, proposes, and implements strategies for primary social media channels including usage guidelines, message mix, scheduling/volume, promotions, and the role of each channel in overall marketing strategies.

      • Monitors ongoing evolution of all social media sites and proposes strategies and features as appropriate.
      • Oversees and guides international, localized social media programs. Works with Zippo Subsidiaries and Distributors to review monthly calendar, approve content, monitor and analyze communications and metrics, and meet with groups to share best practices and program performance recommendations.
      • Oversees monitoring of Zippo-related posts and commentary across all key social channels (Facebook, Twitter, Instagram, YouTube, others) on a daily/weekly basis; produces and distributes meaningful, actionable analysis on key conversation topics, volume and sentiment.
      • Oversees brand presence development, communication/posting strategies and day-to-day maintenance of Zippo activity on secondary social channels including but not limited to Google +, Weibo, Pinterest, Reddit, and other locally popular channels
      • Crisis management triage and response management. Works closely with Communications, Consumer Relations, and Legal to evaluate, respond to, or route public-facing social comm’s. Conducts ad hoc analysis of social channels in response to perceived product problems and safety concerns, crisis situations, intellectual property issues, and other trends impacting brand image and consumer opinions. Provides insight and recommendations on overall communications strategies to management.
      • Manages social media monitors and content creators.
      • Responsible for overseeing content creation or curation including photography, video, editing, copy writing, and other forms of current and emerging multimedia technology.
      • Leads integration of social channels with Zippo websites, digital properties, and other Zippo marketing channels.
      • Collaborates with Sales, Marketing, Licensing, Legal, and Consumer Relations stakeholders on strategy development and program implementation, ensuring alignment with and support of overall Marketing efforts.
      • Works with internal and outside counsel to ensure all social efforts both domestic and global are aligned with corporate policies as well as international and local laws.
      • Oversees strategy for social properties to grow the awareness, engagement, conversion funnel: develops themes and promotions, sources content from internal and agency resources, coordinates scheduling, collaborates across digital channel groups.
      • Manages development, maintenance, and promotion of social platform features and functionality; supervises vendors and outside agencies as needed.
      • Develops materials and conducts social media program training for international distributors, subsidiaries, and agencies.
      • Manages all aspects of growth advertising for domestic, global, and geo-targeted campaigns.
      • Ensures all content upholds the spirit and guidelines developed for social media conduct. Revises brand guidelines as needed.
      • Monitors best practices for measuring the impact of Social Media campaigns. Analyzes, reviews, and reports on effectiveness of campaigns to maximize future results
      • Evaluates publishing tools, emerging technology, and trends relevant to social media.
      • Monitors cultural, local, and world events to ensure planned content is appropriate. Identifies trends for content ideation and conversation strategies & tactics.

       The successful candidate should have:

      • Bachelor’s degree in Media, Communications, Marketing, or related field

      • Candidate should have 3+ years’ experience managing social platforms for consumer product brands
      • Candidate should have 3+ years’ experience managing employees
      • Any similar combination of education and experience
      • Working knowledge of Social Media channel platform management providers such as Falcon, Hootsuite, other
      • Working knowledge of Adobe Creative Suite (or similar) and social platform(s) markup language, as needed
      • Skilled knowledge of third-party analytical programs such as Facebook Insights, Google Analytics, etc.
      • Strong functional and strategic knowledge on current social media platforms such as Facebook, Twitter, YouTube, Flickr, Instagram, Google +, Weibo, and Pinterest and emerging social media platforms
      • Demonstrated Proficiency with Microsoft Office Suite


      WAREHOUSE SUPERVISOR

      Zippo is currently seeking qualified applicants for a full-time salaried employment opportunity as a Warehouse Supervisor, responsible for developing and managing logistics warehouse operations including but not limited to receiving, storage, and loading of raw materials, finished goods, components, and other material required to support the business. The Warehouse Supervisor will ensure accuracy and efficiency to support all customer demands, lead, develop, and direct all warehouse and delivery personnel, and oversee spending (labor/materials) to responsibly manage budgets associated with warehouse activity and delivery. Additionally, the Warehouse Supervisor will manage physical building and grounds assets.

      Primary Duties:

      • Develop and manage best practices for warehousing and inventory management to optimize operations at all Zippo (domestic) warehouses.

      • Attract, retain and develop warehouse personnel to ensure an efficient, motivated, and skilled workforce.
      • Ensure trucks and transport assets are efficiently and accurately loaded/unloaded to support the movement of goods and materials to their ultimate destinations.
      • Maintain physical condition of warehouses (internal and external) by planning and implementing new storage options/layouts, inspecting equipment, issuing work orders for repairs, while adhering to government standards.
      • Work cross-functionally with all departments to ensure quality and maximize productivity.
      • Maintain warehouse operations and contents by establishing and monitoring security procedures and policies.
      • Establish/enforce inventory procedures, regarding inventory placement and storage, including FIFO.
      • Prepare various inventory reports.
      • Responsible for Zippo trucks/vans, including: Maintenance, gas log, DOT registration, NY State submission of driving log, etc.
      • Perform scheduling of commercial truck requirements and appointments.
      • Coordinate personnel requirements based on shift changes, mandatory overtime, absences, or customer service requirements (internal or external).
      • As identified/required, transport items and or materials between buildings or to and from specified destinations utilizing knowledge/license/maintenance of applicable driving logs per state and federal regulations.
      • Perform scheduling of internal truck pick-ups, deliveries, considering logistics and the attainment of a high level of customer service.
      • Load and unload items and materials as applicable to commercial vehicles including evaluation of delivered items for damages, items packaged/secured to prevent damage, ensure correct counts and product.
      • Perform computer transactions involving work orders, purchase orders, inventories, stock transfers, etc.
      • Place received items and materials from internal and external suppliers into the correct inventory locations and perform applicable system transactions.
      • Coordinate/perform material handler’s activities for material movement associated with internal or external items/materials, by using a variety of material handling equipment (carts, dollies, tow motors, etc.) and vehicles between all warehouses.
      • Identify received items or materials requiring receiving inspection. Coordinate the placement of receiving materials to the proper staging location. Notify the identified quality personnel in order for the receiving inspection requirements to be conducted.
      • Pick various products, components, and supplies from multiple locations to support production orders/transfer orders.
      • Follow/Observe all company and governmental safety procedures and regulations. Use caution in the movement of materials in elevated positions stacking and un-stacking of materials and/or pallets.
      • Adhere to company security policies, regulations, Hazmat training/procedures/regulations.
      • Keep machines, equipment, and work areas clean and orderly for operational and work force safety benefits.

       SECONDARY DUTIES:

      • Organize, assist, perform cycle count requirements, yearly inventory counts, and resolve inventory discrepancies.
      • Develops and maintains a list of non-inventoried items, which are stored at the external warehouses.
      • Coordinate the removal of scrap with outsides services (suppliers, recyclers, etc.).
      • Periodically receive, and then transport hazardous chemicals and solutions to identified areas.
      • Complete/Process Return to Vendor transactions.
      • Remove containers of scrap from operations, dispose scrap to proper barrels and locations, and provide empty scrap containers to identified operations/areas.
      • As applicable, complete physical exams as required by state regulations for transit personnel.
      • Keep all records, and packaging slips/BOL’s in an organized fashion. Transfer to proper storage area.
      • Responsible for operational productivity and continuous improvement suggestions and involvement.
      • Support job related operational training needs regarding existing and/or new manufacturing practices, processes, technologies, etc.

      The successful candidate should have:

      • Bachelor’s degree in Business, Logistics or Supply Chain.

      • 3-5 years’ experience managing Warehouse staff required.
      • Any similar combination of education and experience.
      • Thorough knowledge of warehouse operations and distribution.
      • Management experience in manufacturing products or related industry is preferred.
      • Experience with various material handling equipment. Forklift skills are required.
      • Ability to communicate with all levels of the organization.
      • Proven record of coaching and developing employees.
      • Ability to lead people and manage processed through a continually changing environment.
      • Superior interpersonal skills and the ability to positively manage conflict.
      • Excellent safety record with a strong knowledge of OSHA regulations.
      • Extensive knowledge of industrial systems, warehouse logistics, time study principals, and space management.
      • Thorough knowledge of production planning, transportation, inventory shipping, contract orders, product forecasting, replenishment, and other functions that would affect the customers.
      • A self-motivated and positive attitude along with a high degree of integrity, dependability, and ability to participate as a team member to achieve common goals with sense of urgency.
      • Ability to prioritize requests from many sources.
      • Ability to meet customer requirements in a fast-paced work environment. Strong customer service orientation.
      • Background in logistics and supply chain.
      • Detail oriented personality with excellent planning and organizational skills.
      • Demonstrated Proficiency with Microsoft Office Suite
      • Knowledge of AX operating system preferred

        


      SALES ASSOCIATE

      Zippo Manufacturing Company is currently seeking qualified applicants for a full-time hourly opportunity as a Sales Associate.

      The Sales Associate will assist Sales Managers with handling sales functions within their pre-assigned territories, along with maintaining back-up duties outside assigned territories for cross functionality. The Sales Associate acts as liaison between Sales Managers, Area Sales Managers, and all customers for domestic, international, and national accounts. Moreover, the Sales Associate works with various departments on projects for new custom lighters, customer projects, and customer specific items for orders.

      Primary Duties:

      • Receives incoming phone calls, mail, e-mail and faxes for customers placing orders. Provides a variety of inquiry functions and handles complaints and questions from district sales representatives, sales managers, and customers. Provides back up to other sales associates.

      • Sets up and maintains new and old customer account files and records. Enters orders and change orders as necessary in computer system. Enters computer graphic requests, project requests, and processes Design Center visit information, as necessary. Works with customers that come in for Design Center visits.
      • Writes debits, credits, tracers, return material authorizations and instructs receiving department on the disposition of returns. Processes and distributes catalog, pop and display orders and sales promotion material requests as directed.
      • Works closely with the Design Center to ensure artwork is in on time and scheduled. Provides instructions for processing the artwork. Upon receipt of virtual and hard samples, forwards them to proper manager and or customer. Upon receipt of approval of all samples, enters sales orders as necessary to prompt work orders for production.
      • Assists all sales managers in conveying information to the field. Trains new sales associates and incumbents as required. Contacts customers upon sales managers request to update address information and notification of sales promotions.
      • Develops and maintains numerous spreadsheets for projects and reporting.
      • Develops and maintains reports for Sales Managers, Area Sales Managers, and Customers.
      • Perform related duties or special assignments as directed.

       The successful candidate should have:

      • Associate degree or equivalent business-related experience in relevant field

      • Demonstrated Proficiency with Microsoft Office Suite
      • Knowledge of AX operating system a plus


      GRAPHIC DESIGNER

      Zippo is currently seeking qualified applicants for an hourly full-time employment opportunity as an experienced Graphic Designer, responsible for creatively solving complex graphic design problems to create materials that promote the Zippo Brand and its subsidiaries in the global marketplace. This position resides within Creative Services, not our Design Center that produces artwork for product decoration. Full professional portfolio required with resume submission, showing the full depth of your professional experience.

      This is a fully remote position, but you will be required to come on-site whenever your projects/trainings make it necessary to do so, at your own expense. It is ideal that you reside within a 3-hour drive of Bradford, PA

      Primary Duties:

      • Creating design solutions for various forms of creative collateral including catalogs, ads, packaging, retail POS and event signage, web/digital art, and more.
      • Work with internal departments to create a variety of artwork that graphically fulfills company needs by applying visual identity guidelines, typography, composition, and layout elements to multiple collateral types.
      • Advanced photo editing/manipulation.
      • Reviewing and editing proofs/analyzing own finished artwork for accuracy.
      • Assuring deadlines are met.
      • Perform additional duties or special assignments as directed.

       The successful candidate should have:

      • Associate degree in Graphic Design AND 4 or more years of professional experience OR a similar combination of education and experience.
      • Skillful use of Adobe Illustrator, Adobe InDesign, and Adobe Photoshop.
      • Familiarity with Adobe Premiere and Adobe Dimension preferred.
      • Experience with Microsoft Office Suite.
      • Familiarity with digital asset and project management tools preferred.
      • Strong design and artistic skills.
      • Creative problem-solving skills and adaptability.
      • Ability to work efficiently in a high-volume production environment with regularly shifting priorities.
      • Strong communication skills.
      • Keen attention to detail.
      • Thorough knowledge of the four-color printing process, including file preflight, is required.
      • General knowledge of corporate branding guideline adherence.
      • Familiarity with photography, video production, and/or 3D rendering preferred, but not required.

       


           

          DIGITAL AND B2B COPYWRITER

          Zippo is currently seeking qualified applicants for a full-time, salaried, and fully remote employment opportunity as a Digital and B2B Copywriter, responsible for accelerating development and execution of our digital demand generation programs (B2C) and catalog programs (B2B). This role will work with our digital and brand teams to create consumer-facing written content aimed to generate engagement and action. Reporting to the Associate Vice President, Zippo Global Marketing, this position requires versatility, working across the Zippo and Zippo Outdoor brands on domestic and global initiatives, in a fast-paced environment, making prioritization and time management skills essential.

          Primary Duties:

          (Digital Copywriting)

          · Creative development of short form written content for both internal and external audiences with emphasis on support of paid and organic digital marketing (websites (U.S. and Europe), email, social media, display ads, video) and print programs including product descriptions and campaign key messages

          • Transform long-form content into engaging marketized consumer language
          • Write and manage blogs for Zippo and Zippo Outdoor brands. Drive Search Engine Optimization through relevant, continuously refreshed copy throughout website, landing pages and blogs
          • Conduct research and review existing content to continuous identify opportunities for search engine optimization
          • Working with Innovation and Product Development, ensure product claims are accurately stated across all digital channels and catalogs
          • Increase performance of catalogs through clear articulation of design processes, licensing partnerships, and product attributes and usage
          • Concept and execute work with quick turnaround times
          • Work with digital team and advertising agency (Ogilvy) on campaigns and press releases targeting identified consumer segments
          • Research digital ad trends and use those learnings to make creative decisions
          • Evaluate performance metrics with the purpose of improving upon previous or existing messaging
          • Identify powerful keywords to drive traffic among targeted consumer segments
          • Evaluate website metadata and refine into powerful call-to-actions that convert visitors
          • Regularly refresh content on high-performing pages
          • Test content opportunities
          • Continuously improve copy for optimal performance at all stages of the marketing funnel

          (Other Responsibilities)

          • Manage special projects, coordinate meetings with stakeholders, and determine, authorize, and direct changes in processes and procedures as needed.
          • Own relationship with third party translation partner(s).
          • Some travel (domestic and international) may be required.
          • Attend training and conferences as required to keep up with current trends and best practices.
          • Other projects as assigned.
          • Designation – Mostly Remote Employee

          Additional Qualifications:

          • Bachelor’s degree in Advertising, Writing, Public Relations, Marketing or related field
          • 5+ years of copywriting experience
          • Understanding of digital marketing, social media and the overall ecommerce space
          • Comfortable writing with little direction or guidance
          • Creative thinker who can collaborate creatively or work autonomously
          • Working knowledge of HTML/CSS (JavaScript a plus)
          • Certification in and experience working with paid marketing platforms such as Google Marketing (Google Ads and Google Analytics)
          • Knowledge of Shopify Plus, Klayvio, Google Suite platforms (a plus)
          • Demonstrated proficiency with Adobe Creative Suite
          • Expert SEO and SEM knowledge
          • Demonstrate experience with strategic B2C email marketing and creating paid marketing content
          • Understanding of the World Wide Web Consortium (W3C) Web Accessibility Initiative’s (WAI) Web Content Accessibility Guidelines (WCAG) 2.1, Level A & AA or most current guidelines.

          ASSOCIATE ENGINEER

          Zippo is currently seeking qualified applicants for a full-time salaried employment opportunity as an Associate Engineer, responsible for developing and improving processes and products through investigation and change application

          Primary Duties:

          • Develop and conduct a variety of experiments to improve current processes and develop new processes or products.

          • Formulate corrective action reports based on testing and research. Recommend design and / or process changes and implement design or process changes as approved.
          • Research new processes, operations and manufacturing equipment at the direction of the Department Engineering Supervisor.
          • Set-up and test new equipment and process as deemed appropriate.
          • Prepare memos, reports and other engineering related documentation.
          • Use computer and necessary software to write reports. Develop spreadsheet, charts table, graphs to support reports written.
          • Read and interpret engineering drawings and other engineering related documentation including charts and formulas.
          • Monitor and record problems with process and mechanical equipment and recommend corrective action.
          • Knowledge of product and functional quality. This requires knowledge of quality requirements as they pertain to the functions being performed.
          • Help train and instruct Technicians and Manufacturing Specialists as directed by the Manufacturing Supervisor.
          • Perform any other duties related in nature which may be assigned.

                                              The successful candidate should have:

                                              • Associate or bachelor’s degree in related field

                                              • One to two years’ experience in related field
                                              • Any similar combination of education and experience
                                              • Experience with interpreting engineering documentation such as drawings, charts, weights and measures
                                              • Demonstrated Proficiency with Microsoft Office Suite
                                              • Knowledge of AX operating system preferred


                                              PAYROLL SUPERVISOR

                                              Zippo is currently seeking qualified applicants for a full-time salaried opportunity as a Payroll Supervisor-responsible for overseeing the shared service payroll staff and assure timely and accurate processing of all Company payrolls, related deductions, 401(k) pay administration, tax compliance, all federal and state labor reporting and set-up of out-of-state employees.

                                              Primary Duties:

                                              • Supervise and provide back-up support for payroll staff

                                              • Approve payroll-related check and wire requests
                                              • Approve weekly/bi-weekly scheduled and unscheduled pay runs
                                              • Ensure pay processing deadlines
                                              • Ensure Federal, State & Local Tax report filing deadlines
                                              • Ensure Federal and State Labor report filing deadlines
                                              • Assure timely transfer of funds to cover all payroll
                                              • Release Direct Deposit files
                                              • Approve payroll journal entries for payroll distributions, month end accruals
                                              • Review payroll-related account reconciliations
                                              • Review payroll account bank reconciliations
                                              • Research tax requirements, register entity in new states as remote employees are hired
                                              • Research/address tax-related questions regarding benefits and other situations that arise
                                              • Oversee payroll cross-training among staff
                                              • Assure all job write-ups are ISO compliant and up to date
                                              • Serve as back-up for payroll staff absences

                                                                                  Education & Additional Eligibility Qualifications:

                                                                                  •  Bachelor’s degree in Accounting, Business Administration, or related field AND/OR
                                                                                  • Five or more years proven track record in managing and supervising a multi-state payroll environment
                                                                                  • Demonstrated Proficiency with Microsoft Office Suite
                                                                                  • Teamwork Skills—coordination, communication, and customer service skills.
                                                                                  • Accuracy—the individual must possess attention to detail and commitment to accuracy.
                                                                                  • Timeliness—it is imperative that pay runs and all compliance requirements are accurate and on-time.
                                                                                  • Confidentiality—it is imperative that the information is held in strict confidence and to the highest ethical standards.
                                                                                  • Quality Control—the individual monitors and assures accuracy, timeliness and confidentiality of the payroll group.
                                                                                  • Planning/Organizing—the individual prioritizes and plans work activities to assure deadlines are met effectively and efficiently.
                                                                                  • Oral Communication—the individual articulates clearly and persuasively in positive or negative situations.
                                                                                  • Written Communication—the individual can effectively formulate written communication for company-wide postings involving narratives and numeric examples.
                                                                                  • Adaptability—the individual adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays, or unexpected events.
                                                                                  • Dependability—the individual is consistently available during scheduled workdays, follows instructions, and responds to management direction.

                                                                                  TALENT ACQUISITION MANAGER & COMPENSATION ANALYST

                                                                                  Zippo is currently seeking qualified applicants for a full-time salaried and fully remote employment opportunity as a Talent Acquisition Manager & Compensation Analyst, responsible for applying advanced human resources principles and practices to research job requirements and evaluate job positions to ensure all Zippo companies are competitive in the areas of wages and salaries and to facilitate recruitment and hiring of employees.

                                                                                  This position will also ensure our roles are crisply described and effectively shared using a variety of mediums across all appropriate social channels, in a manner that drives attention and inspires application by the candidates we seek while offering and exploring alternatives to traditional recruiting strategies is necessary.

                                                                                  This position will also be responsible for the design, development, execution, and communication of company compensation programs, tools, and processes including, job analyses, hourly wages, salaries, and incentives to evaluate internal equity, external competitiveness, as well as legal compliance of the organization’s pay practices. Also, providing support to ensure compliance is met across the various multi-state locations and jurisdictions (federal, state, local) is necessary.

                                                                                  Primary Duties:

                                                                                  • Design, lead and manage the companies’ hiring, recruiting and talent acquisition / recruitment program.

                                                                                  • Lead, manage and grow our recruiting solutions enhancing our social media platforms.
                                                                                  • Oversee the development of initial job requisition including outlining requirements and qualifying classifications.
                                                                                  • Build candidate pipeline through targeted advertising, direct sourcing, employee referrals, networking and recruitment events. Develop and maintain relationships with businesses, colleges, employment agencies and search firms and other recruiters. Make public presentations at job fairs, schools and organizations regarding the Company and its employment opportunities.
                                                                                  • Collaborate with hiring managers to develop firm understanding of department culture and position requirements, including skills and background required for the position.
                                                                                  • Provide expert advice and guidance to hiring managers throughout the recruitment process.
                                                                                  • Ensure accuracy of employment applications, resumes and other credentials. Oversee pre-screening, interviews and pre-employment assessments. Screen and refer candidates for additional interviews and assists hiring managers with interviews when necessary.
                                                                                  • Provide employment recommendations to hiring manager based upon candidate qualifications, application materials, interviews and references.
                                                                                  • Assist executives and managers with developing recruitment budgets, budgeting goals and objectives and key financial and operational metrics. Track and report hiring costs, turnover, diversity and other activity areas.
                                                                                  • Manage the negotiation and offer process, managing subsequent employment contract generation.
                                                                                  • Ensure the recruitment process lifecycle is completed in a fast, efficient and professional manner always, minimizing the time to hire.
                                                                                  • Use recruitment systems appropriately and with a focus on data integrity to ensure accurate reporting and compliance to data protection legislation.
                                                                                  • Develop and implement recruitment strategies based on benchmarking and trends, to stay competitive in the job market.
                                                                                  • Stay updated on changes in regulations and requirements to assure compliance in all areas such as FLSA, wages (state and federal).
                                                                                  • Provide support to ensure compliance is being met across the various multi-state locations and jurisdictions (federal, state, local).
                                                                                  • Develop and hierarchical directory for organization – establish set of job titles for each rank within their company, from the CEO down through vice presidents, directors, managers, and individual contributors.
                                                                                  • Be an internal subject-matter expert and advise on compensation issues including base pay structures, incentive plans, and other compensation policies and programs.
                                                                                  • Perform moderately complex analyses incorporating internal data, external market data, and compensation practices. Provide input and data to assist in the preparation of materials and presentations for compensation reviews often at the executive level.
                                                                                  • Lead the study and analysis of compensation program. Provide market data analysis by position and assist in recommending changes to maintain organization’s competitive position in the marketplace.
                                                                                  • Perform job/position evaluations to assess jobs and their respective duties and align to the appropriate grade, salary structure and classification.
                                                                                  • Support the implementation of all compensation programs, including incentives, base pay structures and merit programs.
                                                                                  • Analyze the performance of the compensation processes and procedures and provide recommendations for improvement.
                                                                                  • Perform other related duties as assigned.

                                                                                                                       The Successful Candidate Should Have:

                                                                                                                      • Bachelor’s degree in Business Administration or Human Resources

                                                                                                                      • CCP or similar certification preferred
                                                                                                                      • PHR certification preferred
                                                                                                                      • Demonstrated experience as a Recruiter and Compensation Analyst
                                                                                                                      • Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and with HRIS systems
                                                                                                                      • Outstanding people skills
                                                                                                                      • Excellent communication skills (both verbal and written)
                                                                                                                      • Proficient with compensation research and data analysis
                                                                                                                      • Strong problem-solving skills

                                                                                                                      ARCHIVES MANAGER

                                                                                                                      Zippo is currently seeking qualified applicants for a full-time salaried opportunity as an Archives Manager, responsible for promoting and maintaining the corporate history and archives of all Zippo companies. This person will serve as the go-to history authority and in-house expert for all internal and external historical needs

                                                                                                                      Primary Duties:

                                                                                                                      • Provides information about the company products and services by interacting with customers, sales prospects, business partners, consumers, collectors, fellow employees and the media, researching historical data when necessary

                                                                                                                      • Serves as the go-to history authority for internal needs and for outside media, an in-house expert
                                                                                                                      • Responsibility, as museum curator, to possess broad knowledge of the history of all Zippo companies and products
                                                                                                                      • Responsible for ensuring that both the archives and the museum collections are well-organized, fully documented and cataloged
                                                                                                                      • Ensures legacy of Archives products, researching, ordering and documenting new items
                                                                                                                      • Provides support and assistance to management with the implementation, conducting and reporting of museum tours for business customers and consumers; media; and company-related functions
                                                                                                                      • Promote area tourism by serving on the board of the ANFVB and coordinating the annual backyard tour
                                                                                                                      • Supports sales and marketing campaigns and provides feedback for sales opportunities in the marketplace
                                                                                                                      • Duties include research requests, cataloguing objects, or providing materials for promotions, special collectibles (including “On the Fly”) and packaging
                                                                                                                      • Directly interacts with consumers and provides information about the history of brands, products or services the company has to offer; begins each museum tour in the store to promote product awareness and drive purchases
                                                                                                                      • Supports Marketing initiatives by proofing catalogs for accuracy
                                                                                                                      • Contributes to the appeal of the company’s market offerings to drive consumer demand and preference for the brands
                                                                                                                      • Promotes employee ambassadorship by fostering a culture of historic pride via education through personal conversations, new employee guided museum tours and general correspondence
                                                                                                                      • Protect the brand by performing anti-counterfeit activities via the Coresearch platform, researching, reporting and building a knowledge database
                                                                                                                      • Protect the company and owners by performing research, assisting the legal team to provide proof on historical products, claims/statements, physical assets and advertising
                                                                                                                      • Supports digital initiatives by preparing, uploading and updating images/information uploaded to the ARC
                                                                                                                      • Perform related duties or special assignments as directed.

                                                                                                                                                           The Successful Candidate Should Have:

                                                                                                                                                          • Associate degree or equivalent business-related experience

                                                                                                                                                          • Demonstrated Proficiency with Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)
                                                                                                                                                          • Strong understanding of history of Zippo companies and products
                                                                                                                                                          • Excellent group presentation skills
                                                                                                                                                          • Superb verbal skills
                                                                                                                                                          • Exceptional liaison capabilities
                                                                                                                                                          • Critical thinking & analysis skills
                                                                                                                                                          • Attention to detail

                                                                                                                                                          TOOL & DIE MAKER

                                                                                                                                                          Zippo Manufacturing Company, a leader in the lighter manufacturing industry, is currently seeking qualified applicants for a full-time hourly opportunity as a Tool & Die Maker. 

                                                                                                                                                          The successful candidate will perform activities to build new, repair, adjust, maintain, and make replacement parts for a variety of existing tools, dies, jigs, spare parts, fixtures, etc. Additionally, the candidate must possess safe work methods and ensure compliance with all company requirements (i.e. regulatory, safety, etc.) in a dynamic and fast-paced environment.

                                                                                                                                                          Responsibilities include reading and interpreting complex drawings, blueprints, sketches, and dimensional information. Must be able to use a variety of precision measurement equipment to evaluate in-process and completed work against print requirements. Set up, test, operate, and make minor changes to CNC equipment and programs.

                                                                                                                                                          Required skills include:

                                                                                                                                                          • journeyman skill and/or experience level
                                                                                                                                                          • practice shop mathematics and dimension determinations
                                                                                                                                                          • disassemble and assemble machinery and dies
                                                                                                                                                          • inspect components

                                                                                                                                                                                               Applicants must be self-motivated and possess good leadership qualities. Effective interaction with a broad spectrum of people internal and external to the organization required.


                                                                                                                                                                                              TELESALES REPRESENTATIVE

                                                                                                                                                                                              Zippo Manufacturing Company is currently seeking qualified applicants for a full-time (FULLY REMOTE) employment opportunity as a Telesales Representative. 

                                                                                                                                                                                              *Working hours are 11:00 a.m. to 8:00 p.m. Eastern Time or 8 a.m. to 5 p.m. Pacific Time

                                                                                                                                                                                              The Telesales Representative is responsible for initiating and closing sales deals over the phone and maintaining excellent customer relationships via contacting potential customers, focusing on customer needs to close sales, and documenting customer information, purchases, and reactions.

                                                                                                                                                                                              Primary Duties:

                                                                                                                                                                                              Effectively sell Company products to new and existing customers

                                                                                                                                                                                              • Engage potential customers in dialogue that opens opportunities
                                                                                                                                                                                              • Keep scripts organized by customer
                                                                                                                                                                                              • Maintain and strengthen existing customer relationships
                                                                                                                                                                                              • Consistently achieve monthly sales quota
                                                                                                                                                                                              • Meet or exceed established sales targets and key performance indicators including outbound calls per day, follow up calls, quotes sent, sales, and connects, etc.
                                                                                                                                                                                              • Keep records of calls and sales and note any useful information
                                                                                                                                                                                              • Create and distribute weekly/monthly reports to show progress in the number of calls, sales, etc.
                                                                                                                                                                                              • Maintain a call schedule to ensure all follow-up call are performed in a timely manner as requested by account manager
                                                                                                                                                                                              • Handle all prospects with courtesy and professionalism; establish and maintain a high level of customer satisfaction in all interactions
                                                                                                                                                                                              • Act as a product consultant when promoting, recommending, and selling the value of Company products
                                                                                                                                                                                              • Effectively balance new lead generation versus follow up efforts
                                                                                                                                                                                              • Create a strong follow up plan regarding the frequency and priority that customers will be called which will allow for greater efficiency and increased sales
                                                                                                                                                                                              • Ensure database information is accurate and complete
                                                                                                                                                                                              • Handle grievances while preserving Company reputation
                                                                                                                                                                                              • Perform related duties or special assignments as directed

                                                                                                                                                                                                                                   The Successful Candidate Should Have:

                                                                                                                                                                                                                                  •  High school diploma or equivalent required; bachelor’s or associate degree preferred

                                                                                                                                                                                                                                  • 2 years’ experience in a sales related role, preferably in Telesales
                                                                                                                                                                                                                                  • Demonstrated Proficiency with Microsoft Office Suite
                                                                                                                                                                                                                                  • Outstanding verbal communication skills and a positive attitude
                                                                                                                                                                                                                                  • Excellent telephone etiquette-personable and friendly tone of voice
                                                                                                                                                                                                                                  • Ability to handle rejection and remain calm and collected
                                                                                                                                                                                                                                  • Knowledge of AX operating system preferred

                                                                                                                                                                                                                                   


                                                                                                                                                                                                                                                    DESIGN CENTER COORDINATOR 1

                                                                                                                                                                                                                                                    Zippo is currently seeking qualified applicants for a full-time office hourly opportunity as a Design Center Coordinator 1, responsible for supporting the product decoration design process as a member of the Design Center Team, liaising with other departments within Zippo- including Sales, Process Engineering, Licensing, and Manufacturing, while tracking the status of work requests throughout the department and acting as backup to other Design Center Coordinators and the Managers as required. Verbal and written communication skills, computer skills, and organizational skills are necessary to maintain flow of work requests generated from Design Center projects, customer visits, program requests, and other design initiatives.

                                                                                                                                                                                                                                                    Primary Duties:

                                                                                                                                                                                                                                                    • Work with Design Center Coordinators on design research, customer visits, catalog initiatives and other Design Center projects and initiatives.
                                                                                                                                                                                                                                                    • Assist in preparation of design schematics for projects as needed, aid with follow-up communications and revisions.
                                                                                                                                                                                                                                                    • Assist Design Center Customers (internal and external) with questions, make recommendations, escort them through the showroom and direct them to appropriate staff for additional assistance when necessary.
                                                                                                                                                                                                                                                    • Perform miscellaneous administrative duties, including answering the phone, processing voice mail and email messages, filing, responding to written correspondence, etc.
                                                                                                                                                                                                                                                    • Open and close Design Center Showroom daily and maintain product case.
                                                                                                                                                                                                                                                    • Log in all sample product, including inventory of on-hand showcase samples, catalog selection and market testing, as well as sensitive development samples.
                                                                                                                                                                                                                                                    • Create RMA to purge product from showcases.
                                                                                                                                                                                                                                                    • Generate and organize sample kits for customers and required programs such as Design Center visits, PDC program, catalog selection etc.
                                                                                                                                                                                                                                                    • Update restriction codes for Zippo insignia (Stop Use, Exclusive) as requested.
                                                                                                                                                                                                                                                    • Assist with process development initiatives as needed.
                                                                                                                                                                                                                                                    • Host external customers during Design Center visits, providing hospitality and meeting preparation.
                                                                                                                                                                                                                                                    • Generate reports and analyze the data, create memos, and prepare other related documentation as needed.
                                                                                                                                                                                                                                                    • Serve as a backup to log all Zippo and Case embellishing work requests received into the Design Center from internal and external clients and report their progress as needed.
                                                                                                                                                                                                                                                    • Assist with ISO-controlled documentation including tracking changes and distribution/communication of updates.
                                                                                                                                                                                                                                                    • Work with Purchasing to research and initiate purchase orders and track against approved budget(s).
                                                                                                                                                                                                                                                    • Purchase Shutterstock images as requested for projects and insignias and maintain records of all purchased images.
                                                                                                                                                                                                                                                    • Serve as a backup for communication of daily numbers and updated lead times to Sales, Licensing, and Marketing associates.
                                                                                                                                                                                                                                                    • Process insignia concept and work orders for Design Center initiatives.
                                                                                                                                                                                                                                                    • Maintain confidentiality of information.
                                                                                                                                                                                                                                                    • Perform related duties or special assignments as directed.

                                                                                                                                                                                                                                                                                         The Successful Candidate Should Have:

                                                                                                                                                                                                                                                                                        • Associate degree preferred or equivalent business-related experience
                                                                                                                                                                                                                                                                                        • Demonstrated Proficiency with Microsoft Office (Outlook, Word and Excel and PowerPoint)
                                                                                                                                                                                                                                                                                        • Knowledge of AX operating system
                                                                                                                                                                                                                                                                                        • Knowledge of SharePoint
                                                                                                                                                                                                                                                                                        • Knowledge of Smartsheet
                                                                                                                                                                                                                                                                                        • Knowledge of Filemaker Pro
                                                                                                                                                                                                                                                                                        • Knowledge of Mac and Window based computers
                                                                                                                                                                                                                                                                                        • Excellent organizational and time management skills
                                                                                                                                                                                                                                                                                        • Must be able to initiate and follow through on multiple projects simultaneously


                                                                                                                                                                                                                                                                                         

                                                                                                                                                                                                                                                                                                          PRODUCTION SUPERVISOR

                                                                                                                                                                                                                                                                                                          Zippo is currently seeking qualified applicants for a full-time salaried opportunity as a Production Supervisor.

                                                                                                                                                                                                                                                                                                          Preferred Expertise:

                                                                                                                                                                                                                                                                                                          • Associate degree (technical preferred)

                                                                                                                                                                                                                                                                                                          • 3 to 5 years of supervisory experience in a manufacturing or related industry
                                                                                                                                                                                                                                                                                                          • Excellent organizational, communication, and technical skills
                                                                                                                                                                                                                                                                                                          • Capable of safely and effectively directing production and support personnel
                                                                                                                                                                                                                                                                                                          • Able to ensure a safe and clean work environment by educating and directing employees on compliance with established policies and procedures
                                                                                                                                                                                                                                                                                                          • Capable of maintaining required quality levels by adhering to organizational standards
                                                                                                                                                                                                                                                                                                          • Propensity for meeting production plans by scheduling, assigning, and monitoring personnel, as well as adjusting schedules when necessary
                                                                                                                                                                                                                                                                                                          • Aptitude for motivating, coaching, counseling, and disciplining employees as needed in compliance with company policies and procedures
                                                                                                                                                                                                                                                                                                          • Able to communicate with other Production Supervisors and personnel to ensure effective transition between shifts and other departments, thereby providing feedback and suggestions for continuous improvement opportunities as needed
                                                                                                                                                                                                                                                                                                          • Problem solving capabilities
                                                                                                                                                                                                                                                                                                          • A proactive and self-directed nature

                                                                                                                                                                                                                                                                                                                                               


                                                                                                                                                                                                                                                                                                                                              ASSOCIATE BRAND MANAGER

                                                                                                                                                                                                                                                                                                                                              Zippo Manufacturing Company is currently seeking qualified applicants for a full-time salaried opportunity as an Associate Brand Manager.

                                                                                                                                                                                                                                                                                                                                              The Associate Brand Manager will be responsible for in-depth business analysis, and assisting in the development and execution of comprehensive marketing plans to develop sales, build brand equity, and increase awareness for Zippo Outdoor and Case Knives. Reporting to the Sr. Brand Manager of Zippo Outdoor & Case, this position works with Zippo and Case sales, marketing, and innovation staffs, agencies and customers, to address business challenges through above and below the line strategic marketing initiatives.

                                                                                                                                                                                                                                                                                                                                              Primary Duties:

                                                                                                                                                                                                                                                                                                                                              • Assist Senior Brand Manager in execution of marketing plans.

                                                                                                                                                                                                                                                                                                                                              • Analysis of product category sales, financials, and marketing expenditures.
                                                                                                                                                                                                                                                                                                                                              • Collaborate with global subsidiaries to address needs and market feedback.
                                                                                                                                                                                                                                                                                                                                              • Prepare marketing reports and tracks product performance.
                                                                                                                                                                                                                                                                                                                                              • Execute new product launches, marketing strategies, and present research findings.
                                                                                                                                                                                                                                                                                                                                              • Assist in developing promotional programs to grow sales and build brand equity.
                                                                                                                                                                                                                                                                                                                                              • Participate in supporting management in efforts to develop, manage, and measure global, consumer-facing communications initiatives that meet established objectives.
                                                                                                                                                                                                                                                                                                                                              • Assist in developing and prioritizing global marketing agency action plans and overseeing the successful implementation of their activities.
                                                                                                                                                                                                                                                                                                                                              • Assist in developing corporate partnerships and sponsorships as well as with the execution of consumer promotions plans.
                                                                                                                                                                                                                                                                                                                                              • Provide analysis in support of strategy development.
                                                                                                                                                                                                                                                                                                                                              • Understand consumer and shopper insights and make conclusions/recommendations to support business initiatives and priorities.
                                                                                                                                                                                                                                                                                                                                              • Some travel, including international, is required (less than 25%).

                                                                                                                                                                                                                                                                                                                                              The Successful Candidate Should Have:

                                                                                                                                                                                                                                                                                                                                              • Bachelor’s Degree in marketing/business or related (or equivalent); MBA preferred

                                                                                                                                                                                                                                                                                                                                              • 3-5 years of marketing experience (1-2 with MBA)
                                                                                                                                                                                                                                                                                                                                              • Similar consumer product marketing experience in trend driven lifestyle or outdoor consumer products company (preferred)
                                                                                                                                                                                                                                                                                                                                              • Strong project management skills
                                                                                                                                                                                                                                                                                                                                              • Results-oriented approach and positive attitude
                                                                                                                                                                                                                                                                                                                                              • Analytical skills
                                                                                                                                                                                                                                                                                                                                              • Ability to handle a high volume of work while maintaining accuracy and attention to detail
                                                                                                                                                                                                                                                                                                                                              • Global mindset
                                                                                                                                                                                                                                                                                                                                              • Cross-functional project team experience
                                                                                                                                                                                                                                                                                                                                              • Ability to influence others
                                                                                                                                                                                                                                                                                                                                              • Demonstrated Proficiency with Microsoft Office Suite

                                                                                                                                                                                                                                                                                                                                              Our Company

                                                                                                                                                                                                                                                                                                                                              We are a company with a superior reputation worldwide, unparalleled customer service, deep-rooted loyalty to our employees and consumers, and a profound commitment to renewable resources long before being “green” was in.

                                                                                                                                                                                                                                                                                                                                              OUR PEOPLE

                                                                                                                                                                                                                                                                                                                                              We value and appreciate our employees and are committed to treating everyone with fairness and respect. Our goal is to create an environment that draws upon the strengths and differences of each individual to bring fresh and innovative ideas to life. Talented professionals are the key to our success. We need experienced leaders who consistently embrace change while generating enthusiasm and challenging others to high performance. Hard work, knowledge, and commitment are rewarded. Our benefits, compensation, and development programs are designed to attract and retain the most talented workforce in the industry.

                                                                                                                                                                                                                                                                                                                                              DIVERSITY

                                                                                                                                                                                                                                                                                                                                              Zippo Manufacturing Company is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

                                                                                                                                                                                                                                                                                                                                              TRADITIONAL VALUES

                                                                                                                                                                                                                                                                                                                                              Zippo is a family-owned company instilled with traditional values. Our mission to “build your product with integrity, stand behind it 100% and success will follow” is as true today as it was more than 80 years ago.

                                                                                                                                                                                                                                                                                                                                              COMPENSATION

                                                                                                                                                                                                                                                                                                                                              Zippo offers a competitive salary and a wide range of employee benefits.