Order FAQ

Do I need to have an email address?

A valid email address and phone number is needed to place an order online. If you do not have a valid email address, you can place your order by calling 888-442-1932 or 814-368-2700 Monday through Friday 8 a.m. to 4:30 p.m. EST.


When will my debit/credit card be charged?

Your card will be authorized and a hold for the amount of your purchase will be placed on your card at the time of purchase, however the payment will not be released from your account until your order ships. The hold and charges will appear on your statement as: Zippo Manufacturing Company.  Authorization holds are subject to your banking institutions terms and conditions.


What is the order cancellation policy?

Your Zippo order is processed immediately; therefore, we cannot accommodate any changes or cancellations. If the order has already been processed and you still wish to return it, simply follow the instructions in the Returns and Exchanges section. Generally shipping and handling charges are not refundable.


How long does my order take to ship?

After credit card verification, your order will be shipped from Bradford, Pennsylvania within 1 to 2 business days. Orders that include customized product will ship in 4 to 5 business days. Ship times may vary and are not guaranteed. You can check on current order status by logging into your account.  

Orders are shipped Monday through Friday only. We are closed major holidays including: New Year's Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, and Christmas. 


Can I expedited shipping?

Zippo.com does offer expedited shipping.  If your order qualifies for expedited shipping those delivery options will be available for you to choose during checkout. Expediting shipping does not expedite the handling of your order but we do take care to ship orders as quickly as possible. Expedited shipping of customized products does not expedite production time and your order will ship via your chosen shipping method once it is finished being produced in our factory. 


Can I ship to an international address?

Unfortunately we are unable to ship to international addresses. If you are outside of the U.S.A., please visit the authorized Zippo retailer/distributor in your country.