Before sending your Windproof Stove™, please review the following:
Warranty & Instructions
(select your language and product)
If your Zippo Windproof Stove™ still does not function properly after viewing the above instructions and is within 5 year limited warranty period, please contact Consumer Relations, by following the instructions below for further service:
REPAIR STEPS
1. DO NOT Ship Your Windproof Stove™.
2. Preparing To Contact:
If you contact us by telephone or e-mail, the following information is helpful in order to assist you with your Zippo Windproof Stove™.
- Name
- Address
- Telephone Number
- E-mail proof of purchase
- An e-mail containing a photo of your Windproof Stove™ and a photo of the serial number will be needed whether contacting by telephone or e-mail. (See image below to locate the serial number on the back size of the Windproof Stove™ )
3. Contact Us:
Your satisfaction is extremely important to us. Consumer Relations business hours are Monday-Friday 8:00 am to 5:00 pm EST. Should all our representatives be assisting other customers and you receive voice mail, please leave a message and we will definitely return your call.
- E-mail: cr@zippo.com
- Telephone: (888) 442-1932
Questions? Click Here.
