Before sending your Rugged Lantern™; perhaps the following will help:
(select your language and product)
If your Rugged Lantern™ still does not function properly after viewing the above instructions and is within the 5 year limited warranty period, please see the steps below:
Please do not attempt to perform repairs yourself as it could damage the lantern beyond repair.
1. Contact Consumer Relations:
- E-mail: firstname.lastname@example.org
- Telephone: (888) 442-1932
2. If Consumer Relations Suggests To Send:
- Click here to complete and print the repair form.
- Package completed repair form along with your Rugged Lantern™ in a sturdy box.
- Only one lantern can be send at a a time.
- Include a copy of your sales receipt as proof of purchase with your package.
3. Send It:
Send your package to the Zippo Repair Clinic with a tracking number and insurance.
Customers in the USA:
Zippo Repair Clinic
1932 Zippo Drive
Bradford, PA 16701
For Customers outside the USA:
You are important to us! That is why we have exclusive representatives in almost every country. Do not send your windproof lighter to the U.S.A. Please go to your country's Zippo website or contact your nearest Zippo distributor. Need help? Use our International Distributor List.
Questions? Click Here.