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*Please do not attempt to perform repairs yourself as it could damage the lighter.
If you contact us by telephone or e-mail, the following information is helpful in order to assist you with your OUL® Outdoor Utility lighter.
Zippo Manufacturing Company
Attn.: Consumer Relations
33 Barbour Street
Bradford PA 16701
Click here to view and print the repair form to include with your check, money order or credit card information.
*Not necessary to complete the repair form if paying over the phone by credit card.
Your satisfaction is extremely important to us. Consumer Relations business hours are Monday-Friday 8:00 am to 5:00 pm EST. Should all our representatives be assisting other customers and you receive voice mail, please leave a message and we will definitely return your call.
If it is determined that your lighter is covered by the 1 year warranty and is eligible for replacement, one will be sent to you. If exact product replacement cannot be made; due to unavailability, we will send a replacement comparable in style to the original.
You are important to us! That is why we have exclusive representatives in almost every country. Do not send your windproof lighter to the U.S.A. Please go to your country's Zippo website or contact your nearest Zippo distributor. Need help? Use our International Distributor List.
Questions? Click Here.