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Images of HeatBank 9s for product identifications (colors may vary)

Before sending your HeatBank® 9s Rechargeable Hand Warmer; perhaps the following will help:

Warranty & Instructions 

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If your HeatBank® 9s Rechargeable Hand Warmer is not functioning properly after viewing the above instructions and is within 1 year limited warranty on materials and workmanship (except the battery) and you have the original sales receipt, please contact  Consumer Relations at consumerrelations@zippo.com or by telephone at 1-888-442-1932.   

Consumer Relations business hours are Monday-Friday 8:00 am to 5:00 pm EST.  Should all our representatives be assisting other customers and you receive voice mail, please leave a message and we will definitely return your call.

After contacting Consumer Relations and they advise the HeatBank® 9s Rechargeable Hand Warmer needs sent for repair/replacement, please be sure to follow the instructions below:


REPAIR STEPS

1. Do Not Send The HeatBank® 9s Rechargeable Hand Warmer Until You Receive The Specially Marked Box To Ship The Hand Warmer Properly:

  • U.S. Postal and other shipping regulations restrict the shipment of certain batteries without proper shipping labels and a sturdy box.
  • We are happy to provide this for you. Contact us at:
    • E-mail: consumerrelations@zippo.com
    • Telephone: (888) 442-1932

    2. Preparing To Ship:

    Upon receipt of the specially marked box and packaging, please do the following:

      • Remove the enclosed package from the outer box and package your HeatBank® 9s Rechargeable Hand Warmer in the special box for safe shipment to us.
        • Only one item can be enclosed per package.
      • Click here to complete and print the repair form to enclose in the box
      • Include a copy of your sales receipt as proof of purchase
      • Package all of the above items in the outer box with battery labeling.

          3. Send It: 

          Take the box to the U.S. Post Office to ship and apply any required postage.

          Customers in the USA

          Zippo Repair Clinic
          1932 Zippo Drive
          Bradford, PA 16701 

           


          Safe Battery Disposal

          • Never dispose of batteries in the garbage. Disposal of batteries in the garbage is unlawful in the United States, under state and federal environmental laws and regulations.
          • All rechargeable batteries will degrade over time, eventually limiting the battery’s ability to retain a charge. This unit contains a lithium ion rechargeable battery pack, which must be disposed of properly when it will no longer retain a charge.
          • For information on recycling this battery:
            • Contact Zippo Consumer Relations Department at (888) 442-1932 or e-mail consumerrelations@zippo.com and a box will be provided for safe shipment to us.

          Questions? Click Here.