Arc Insert - header.

Before sending your Arc Insert; perhaps the following will help:

Warranty & Instructions 

(select your language and product) 

If your arc insert still does not function properly after viewing the above instructions and is within 2 years of purchase, please contact consumer relations, by following the instructions below:

Please do not attempt to perform repairs yourself as it could damage the lighter beyond repair.



1. DO NOT Mail The Arc Insert

  • U.S. Postal and other shipping regulations restrict shipment.


2. Preparing To Contact:

If you contact us by telephone or e-mail, the following information is helpful in order to assist you with your Arc Insert.

  • Name
  • Address
  • Telephone number
  • E-mail address
  • Date code – found on the bottom of the lighter
  • Proof of purchase
  • An e-mail containing a photo of your insert with the date code showing.

    3. Contact Us:

    Your satisfaction is extremely important to us.  Consumer Relations business hours are Monday-Friday 8:00 am to 5:00 pm EST.  Should all our representatives be assisting other customers and you receive voice mail, please leave a message and we will definitely return your call.

    If it is determined that your Arc Insert is covered by the 2-year warranty, our Consumer Relations team will be in contact with further instructions and will provide a special box for you to use to return the insert to us, should this be necessary.

    For Customers outside the USA:

    You are important to us! That is why we have exclusive representatives in almost every country. Do not send your windproof lighter to the U.S.A. Please go to your country's Zippo website or contact your nearest Zippo distributor. Need help? Use our International Distributor List.


    Questions? Click Here.