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Before sending your Windproof Stove, please review the following:

Instructions & Warranty (select your language and product)

Check the instructions and warranty information by clicking above. If your Zippo Windproof Stove still does not function properly and is within the warranty period, please see the steps below. 

*Please do not attempt to perform repairs yourself as it could damage the stove beyond repair.



The following information is helpful in order to assist you with your Zippo Windproof Stove.

    • Name
    • Address
    • Telephone Number
    • E-mail
    • Model and Serial number (Located on the back side of the Windproof Stove


Please contact one of our consumer relations specialists who will be happy to assist you. Consumer Relations business hours are Monday thru Friday 7 a.m. to 4:30 p.m. EST. 

Customers in the U.S.A.

    For Customers in all other countries:

    Do not send your windproof stove to the U.S.A. Please go to your country's Zippo website or contact your nearest Zippo distributor.
    Find your country's distributor.

    Questions? Contact Us.