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Before sending your OUL®, please review the following:

Instructions & Warranty (select your language and product)

Before sending your Zippo Outdoor Utility lighter for repair, check the instructions and warranty information. If your Zippo OUL® still does not function properly and is within the warranty period, please follow the repair steps below.  

Butane Fuel

*Please do not attempt to perform repairs yourself as it could damage the lighter beyond repair.

*When sending a Utility lighter for repair, it will be replaced with a standard model (color may vary) similar in style.  The original is not returned, unless specified on the repair form.

1. Prepare OUL® To Ship

Due to postal and other shipping regulations, the Zippo OUL® must be shipped via ground service.

2. Packing OUL® Lighter

We cannot track or prevent damage to multiple items sent for repair. Please send only one (1) Zippo OUL® lighter per package. 

  • Package completed repair form along with your Zippo Outdoor Utility lighter in a sturdy box, along with the applicable $5.00 handling fee. (See warranty and instructions for more information on the handling fee)
  • Include a copy of your sales receipt as proof of purchase with your Outdoor Utility lighter.  

3. Sending OUL® Lighter

Send your package to the Zippo Repair Clinic with a tracking number and insurance.

Customers in the U.S.A.

Zippo Repair Clinic
1932 Zippo Drive
Bradford, PA 16701 

For Customers in all other countries:

Do not send your OUL® to the U.S.A. Please go to your country's Zippo website or contact your nearest Zippo distributor.
Find your country's distributor.

Questions? Contact Us.