Before sending your Zippo Flex Neck Utility lighter for repair, check the instructions and warranty information by clicking above. If your flex neck utility lighter still does not function properly and is within the warranty period, please follow the repair steps below.
*Please do not attempt to perform repairs yourself as it could damage the lighter beyond repair.
*When sending a Utility lighter for repair, it will be replaced with a standard model (color may vary) similar in style. The original is not returned, unless specified on the repair form.
We cannot track or prevent damage to multiple items sent for repair. Please send only one Zippo flex neck utility lighter per package.
Send your package to the Zippo Repair Clinic with a tracking number and insurance.
Zippo Repair Clinic
1932 Zippo Drive
Bradford, PA 16701
Do not send your flex neck utility lighter to the U.S.A. Please go to your country's Zippo website or contact your nearest Zippo distributor.
Find your country's distributor.
Questions? Contact Us.