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Before sending your All Terrain Grill, please review the following:

Instructions & Warranty (select your language and product)

Check the instructions and warranty information by clicking above. If your Zippo All-Terrain Grill still does not function properly and is within the warranty period, please see the steps below. 

*Please do not attempt to perform repairs yourself as it could damage the grill beyond repair.



The following information is helpful in order to assist you with your Zippo All-Terrain Grill. 

    • Name
    • Address
    • Telephone Number
    • E-mail
    • Model and Serial number (located on the back side of the All-Terrain Grill) 


Please contact our consumer relations specialists who will be happy to assist you. Consumer Relations business hours are Monday thru Friday 7 a.m. to 4:30 p.m. EST. 

Customers in the U.S.A.

    For Customers in all other countries:

    Do not send your All-Terrain Grill to the U.S.A. Please go to your country's Zippo website or contact your nearest Zippo distributor.
    Find your country's distributor.

    Questions? Contact Us.