Orders / Cancellations
A valid email address is needed to place an order online. If you do not have a valid email address, you can place your order by calling 888-442-1932 or 814-368-2700 Monday through Friday 8 a.m. to 4:30 p.m. EST.
Your Zippo order is processed immediately; therefore, we cannot accommodate any changes or cancellations. If the order has already been processed and you still wish to return it, simply follow the instructions in the Returns and Exchanges section. Shipping and handling charges are not refundable.
If you have registered as a Zippo.com customer, you can check the status of your order by logging into your profile. You are responsible for maintaining the confidentiality of your password and account information. Furthermore, you are responsible for all activities that occur in your account and agree to notify us immediately of any unauthorized use of your account. We are not responsible for any loss that you may occur as a result of any unauthorized person using your account or your password.
IMPORTANT NOTE: Our plant is currently shut down for system updates. Be aware that orders placed since April 1 may see some short shipping delays. Please contact Customer Relations if you have any questions.
Ordering with a Gift Card
If you have received a Zippo egift card, you may use this to pay for all or part of your zippo.com order. In the Payment Method section of the checkout (Step 3), you will use the code and PIN provided in the email you received from Zippo. Under "Applied Gift Cards," enter the egift card number and the PIN in the labeled boxes. When you're finished, click "Apply Gift Card." If the balance of the gift card does not cover the entire cost of your order, you will also need to enter credit card information to complete your purchase.
By customizing your own Zippo product on this website, you take full responsibility for any photo or artwork presented to Zippo for the purpose of placing it on a Zippo product. All photos and art created or submitted by consumers for placement on a customized product will be reviewed by Zippo. If the content appears to be not acceptable with the Zippo Terms and Conditions, it will be rejected and an email notification of the cancelled product from order will be sent to the registered consumer at the email address provided at the time of order. If the customized product order also includes lighter fluid, butane, flints, and wicks only, the entire order will be canceled. If your customized order includes other Zippo products, those items will still be shipped regardless of the customized product being canceled. Sales tax and shipping/handling charges will be applied to only those products shipped. See Zippo Terms and Conditions for more information.
CUSTOMIZED PRODUCT WILL SHIP IN 7 TO 10 BUSINESS DAYS. Any regular product ordered with a customized product will not be shipped until the customized product is ready for shipment. Customized products (designed by you or engraved) are not returnable unless determined defective by Zippo so review your final design in Step 4 of the customization process carefully. If a shipping error of your customized product is made by Zippo a replacement will be issued upon receipt of the original customized product.
Occassionally for your protection against fraud, we will need to confirm your order by calling you. Please return our call immediately so we can expedite your order promptly.
Zippo is required to collect sales tax for deliveries to all states except DE, MT, ND, NH, OR, and AK. All states require sales tax be added to the order before shipping charges are added except for the following states that must add sales tax to the total order including the shipping and handling charges: AR, CO, CT, GA, HI, KS, MI, MS, NC, NE, NM, NV, NY, PA, SD, TX, WA, WI, and WV. Sales tax is calculated using the address where the product is being shipped.
Shipping and Handling
Properly completed orders will be shipped according to the service guidelines listed below. Orders are properly completed after credit card authorizations are obtained and shipping address is confirmed. In addition Zippo reserves the right to hold any order for suspected fraud. Orders that cannot be properly completed will be cancelled and the customer will be notified.
We are happy to ship items to multiple addresses. Orders to multiple addresses must be placed separately. Shipping and handling rates apply for each delivery address.
We are happy to ship to addresses within the United States. If you are outside of the U.S., please visit the authorized Zippo retailer in your country.
There are several products that carry extra shipping fees, even if the rest of the order is eligible for free standard shipping. These include any fuel items: lighter fluid, All-in-one gift set, Classic and Slim lighter gift sets, Fire Gift Set, Heat Gift Set; as well as any oversized items: All-Terrain Grill™, 4-in-1 Woodsman®, Black Display Box, 10-piece or 25-piece Oak Counter Display, Neon Clock, or Flame Light Box. Surcharges also apply to shipments to Alaska, Hawaii, and US Territories. If you are eligible for FREE STANDARD SHIPPING, the regular shipping rate will be free, but you will still see a small shipping charge for any of these items.
After credit card verification, your order will be shipped from Bradford, Pennsylvania within 5 to 7 business days. You can check on current order status by clicking here
Need your order right away? Two to three day and next day shipping options are available. Completed orders received prior to 10 a.m. Eastern Standard Time will be processed by the next business day. Delivery signature is required.
Not valid in Alaska, Hawaii, U.S. Territories, and APO/FPO addresses. Products containing lighter fluid or butane can only be shipped standard ground shipping.
Orders are shipped Monday through Friday only. We are closed major holidays: New Years Day, Easter, Labor Day, Thanksgiving, and Christmas.
Returns and Exchanges
Zippo and Case products are produced with quality and integrity. If you feel the need to return or exchange an item you have purchased on this website based on the guidelines below, we will gladly process your return within 30 days from the order ship date. Merchandise damaged by abuse, misuse, normal wear and tear, or lack of reasonable care is not covered by the manufacturer's warranty and cannot be returned at any time after purchase. If you purchased your Zippo or Case product from an authorized Zippo or Case retailer, contact that retailer for details of their return policy.
Merchandise returned for credit must be in new, unused condition. To return product for credit or exchange, include a copy of your packing slip included in your shipment and the reason for your return. If you do not have your original packing slip, include your order number, name, address, phone, and email so we may contact you with any issues that may arise.
Pack your return and send to:
401 Congress Street
Bradford PA, 16701
Upon receipt of products, refunds will be processed to the form of payment used on the original order. For credit card refunds, allow up to two billing cycles for the credit to appear on your statement. If you return a product purchased with a check or money order as payment, a check will be issued and mailed to you within two weeks of receipt of returned product. Refunds will include product and sales tax amount only. In the event that an incorrect item was shipped, or if products were damaged in transit, we will also include shipping charges in your refund.
DEFECTIVE MERCHANDISE RETURN: To return a defective product, use the merchandise return form below . Please print and return with your merchandise and any fee required to the address below. Repair Form here.
Zippo Repair Clinic
1932 Zippo Drive
Bradford PA, 16701
•We do not accept C.O.D. deliveries.
•You must include a return address. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed, and Zippo will not replace the contents of the package. Thank you for your cooperation.
How do I use my promo code?
Zippo’s promotional codes are usually printed in bold, capital letters and can be found on zippo.com, email, and other promotional offers. To receive the promotion, follow these easy steps:
• Enter the promotion code exactly as you see in the box marked “enter promo code here” on the first checkout page.
• Click “apply code” to activate the promo code and have it applied to your order.
Be sure your order meets all requirements of the special promotional offer. For example, if the offer indicates that you must have a minimum purchase of $50.00, the promotional code will not be applied to the order if your total is less than the specified amount.