Customer Care

REPAIRS

***Please do not attempt to perform repairs yourself as it could damage the lighter beyond repair.

It works or we fix it free.™

We don't make that promise lightly.

We know that behind every Zippo product sent for repair is an owner depending on our promise to get it back in working order. Whether a windproof lighter is five years, 25 years, or 50 years old, it will serve as a dependable source of flame for years to come. We guarantee it.

Step 1: Some products require preparation before you ship them.

WINDPROOF LIGHTERS
• Remove the inside unit from the lighter.
• Allow all fuel to evaporate for two days.
• Replace inside unit in lighter case.

BUTANE LIGHTERS (BLU®, Candle, Utility, OUL®)
• Take lighter outside and discharge gas following the instructions that came with your lighter.

HAND WARMERS
• Allow fuel to evaporate for two days.

KNIVES
• Please clean away any dirt or debris from your knife before shipping it.

Step 2: Package your item securely along with the necessary forms

• Package securely in an oversized box or padded shipping bag.
Click here for a convenient form to include with your package or enclose a note with your name, address, telephone number, and e-mail address to receive a confirmation of receipt and reshipment of your repaired item.
• Enclose $5 for shipping and handling for ONLY the following products:
       • Utility Lighters
       • Candle Lighters
• Include a copy of your sales receipt as proof of purchase with your package for the following products:
       • Utility Lighters
       • Candle Lighters
       • Hand Warmers
       • Fire Starters
       • Watches
       • Writing Instruments
       • All Outdoor Products

Step 3: Send it!

Customers in the USA:
Send your package to the Zippo Repair Clinic insured and via a trackable method to:
       Zippo Repair Clinic
       1932 Zippo Drive
       Bradford, PA 16701

Customers in Europe:
Send your package to the Zippo Repair Clinic insured and via a trackable method to:
       Zippo European Repair Clinic
       Groendahlscher Weg 87
       D-46446 Emmerich am Rhein, Germany

For customers in all other countries:
Go to your country's Zippo website or contact your nearest distributor. Need help? Use our International Store Locator.

When we receive your Zippo item, it will be promptly repaired or replaced.

Need more information about your product's warranty before you send it to us? Check the following product instructions for warranty information.
Windproof Lighters
Candle Lighters
BLU® Lighters
Flex Neck Utility Lighters
OUL® Lighters
Hand Warmer
Fire Starter
Watches
Writing Instruments
Case Knives