Customer Care

Before contacting us, check this list of FAQ's that other customers have found helpful for one that may answer your question. If you still need assistance, contact us.

Utility Lighters



Why does the Flexible Neck Utility Lighter take longer to light?


Igniting the lighter causes the fuel to flow to the ignition source. Because of the longer neck of this lighter, the fuel can take a bit longer to reach the burner to ignite.


How do I adjust the flame on my Utility Lighter?


The flame adjustment knob is located at the bottom of the Utility Lighter. The adjustment knob can be turned in the direction of the arrows on the bottom to increase or decrease flame height. Set the knob in the middle setting to ignite lighter, then adjust flame height up or down as desired.


What kind of fuel should I use to fill my Utility Lighter?


Use only a premium grade butane fuel, like Zippo Premium Butane Fuel. There are many cheap brands in the marketplace that could cause your utility lighter to malfunction. We have received complaints from consumers about some brands of butane fuel affecting the performance of their Utility Lighter. After investigation, Zippo determined that some imported butane fuels contain very high pressure fuel or contaminants that could cause flaring, permanent damage or malfunction of the Utility Lighter. Butane fuel with too much pressure could cause the flame height to exceed recommended maximums. If the flame height of your Zippo Utility Lighter exceeds 4 inches, try refilling it with Zippo Premium Butane. If this does not reduce the flame height to less than 4 inches, stop using the lighter and send it to Zippo for repair.

How should I fuel my Utility Lighter?


Refuel your utility lighter in a well-ventilated area away from open flame or source of heat/sparks. Hold lighter pointed down so the filling valve (located in center of black knob at bottom) is facing up. Place the butane fuel can nozzle into filling valve and depress the can several times with a firm, even pressure. Do not shake butane can before filling. Be sure the butane can nozzle is seated correctly in the filling valve. If butane leaks, try re-seating the nozzle. Butane fuel is not only highly flammable, it is very cold when it escapes into the air during filling, so be careful to avoid contact with skin. Wait at least 2 minutes after refueling before using your Utility Lighter; this allows the fuel and seals to stabilize and any vapors to dissipate. Igniting prior to 2 minutes may cause a fire or damage the internal seals and result in a malfunction.


Where can I find Zippo brand butane fuel?


We recommend Zippo Premium Butane Fuel. It’s easy to spot in stores – just look for the blue cap on the butane can. If you cannot find Zippo Premium Butane, Ronson butane fuel sold in the U.S.A., Canada, and Mexico is equivalent. If neither is available then use other premium grade butane. But be careful, there is a lot of low quality butane fuel in the marketplace. We have received complaints from consumers about some brands of butane fuel affecting the performance of their BLU lighter. After investigation, Zippo determined that some imported butane fuels contain very high pressure fuel or contaminants that could cause malfunction or permanent damage to the BLU® lighter. The use of non-premium butane will result in poor performance, could damage your Zippo BLU® lighter and could void the guarantee.


Why won’t my new Utility Lighter ignite?


Make sure the flame adjustment knob at the bottom is set on the middle setting, then push the igniter button. If that doesn’t help, the lighter may have a vapor lock. Vapor lock occurs when air gets inside the sealed fuel chamber of the lighter. It can occur if the lighter and butane fuel can are not inverted during the fueling process.

To remove vapor lock:
Do this in a well-ventilated area away from any source of flame. Invert lighter. Bleed excess air from the tank by depressing fill valve with tip of a small screwdriver or other pointed object. Be careful when bleeding the lighter. When done, point the lighter away from your face and any ignition source and refill with Zippo Premium Butane Fuel.


Do I need to add flints to my Utility Lighter?


No, the Utility Lighter does not use flints. It has an advanced Piezo lighting mechanism that will last for about 15,000 lights. How long is that? If you used your Utility Lighter three times per day, it would light every day for almost fourteen years.


Does the Utility Lighter have a warranty?


Any Zippo Utility Lighter returned to our Repair Clinic for warranty repair will be repaired or replaced. There is a $5.00 Shipping and Handling Charge. Damage to the Utility Lighter resulting from abuse or misuse is not covered by our warranty. The finish is also not warranted. For more information about sending your Utility Lighter for repair, click here.