Customer Care

Before contacting us, check this list of FAQ's that other customers have found helpful for one that may answer your question. If you still need assistance, contact us.

BLU® Lighters



What makes the BLU® lighter so different from my traditional Zippo lighter?


It is a butane torch lighter with patented flint-wheel technology. It has an extremely hot, blue flame. It is fueled with butane gas. Distinctive features of the Zippo butane lighter include a smooth, comfortable shape. It is powered by butane gas fuel that will not evaporate out of the lighter. The lighter features a “Z” pattern on the chimney.


Do I have to add butane fuel to my BLU® lighter when I first get it?


Yes. BLU®, like our windproof lighter, is shipped without fuel. Refill with Zippo Premium Butane Fuel.


What fuel do I use in my BLU® lighter?


We recommend Zippo Premium Butane Fuel. It’s easy to spot in stores – just look for the blue cap on the butane can. If you cannot find Zippo Premium Butane, Ronson butane fuel sold in the U.S.A., Canada, and Mexico is equivalent. If neither is available then use other premium grade butane. But be careful, there is a lot of low quality butane fuel in the marketplace. We have received complaints from consumers about some brands of butane fuel affecting the performance of their BLU® lighter. After investigation, Zippo determined that some imported butane fuels contain very high pressure fuel or contaminants that could cause malfunction or permanent damage to the BLU® lighter. The use of non-premium butane will result in poor performance, could damage your Zippo BLU® lighter and could void the guarantee.

Refuel your BLU® lighter in a well-ventilated area away from open flame or source of heat/sparks. Hold lighter pointed down so the filling valve (located in center of black knob at bottom) is facing up. Do not shake can. Place the butane fuel can nozzle into filling valve and depress the can several times with a firm, even pressure. Be sure the butane can nozzle is seated correctly in the filling valve. If butane leaks, try re-seating the nozzle. Butane fuel is not only highly flammable, it is freezing cold when it escapes into the air during filling, so be careful to avoid contact with skin. Wait at least 2 minutes after refueling before using your lighter; this allows the fuel and seals to stabilize and any vapors to dissipate


How do I light my BLU® lighter?


Striking the wheel of the BLU® lighter has a different feel than a traditional windproof Zippo lighter. Push down on the flint wheel mechanism using your thumb while rotating the flint wheel to create sparks. Continue to roll thumb downward which depresses the gas-release button. Keep gas-release button depressed to maintain the flame. Release to extinguish. Use caution, the blue flame is extremely hot.


How often do I need to fill my BLU® lighter?


Fueling frequency varies with usage, but one filling will last for approximately 300 to 400 lights


I added butane fuel – why won’t my BLU® lighter light?


Make sure your lighter is fueled. If in doubt, refuel following the instructions above. Make sure no vapor lock has occurred in fuel tank. See “What is vapor lock?” below. Make sure there is a flint in the flint wheel cartridge. Make sure the flint wheel cartridge is inserted properly. See “How do I install a new flint in my BLU® Lighter?” below. Make sure the screw is securely tightened on the flint wheel cartridge. Follow operating instructions.


My BLU® lighter won't stay lit unless I hold down the gas-release button. Is this normal?


Yes, this is perfectly normal. The BLU® lighter is designed to extinguish unless the gas release (black) button is depressed.


How do I empty the butane from my BLU® Lighter?


Do this in a well-ventilated area away from any source of flame. Invert lighter and point the lighter away from your face and any ignition source. Depress fill valve w/ tip of a small screwdriver or other pointed object. Be careful when emptying the lighter – butane fuel is very flammable but it is also freezing cold when it is being emptied out of a lighter.


What is vapor lock? How can I fix it?


Vapor lock occurs when air gets inside the sealed fuel chamber of the lighter. It can occur if the lighter and butane fuel can are not inverted during the fueling process. To remove vapor lock: Do this in a well-ventilated area away from any source of flame or spark. Invert lighter. Bleed excess air from the tank by depressing fill valve with tip of a small screwdriver or other pointed object. Be careful when bleeding the lighter. When done, point the lighter away from your face and any ignition source and refill with Zippo Premium Butane Fuel.



What makes my BLU® Lighter spark?


A patented flint-wheel technology developed especially for this lighter uses a rugged flint wheel with Zippo brand flint to produce a reliable spark


Do flints have to be replaced?


Yes, flints should be replaced, for an average user, about once per month. Not sure how to replace the flint in your BLU® lighter? Click here to view the product instruction sheet.


How do I install a new flint in my BLU® lighter?


Do not attempt to remove the inside unit. Pull flint wheel cartridge straight up. Turn cartridge upside down and remove screw with thin coin or small screwdriver, then remove any remaining old flint. Insert a new flint in the tube (for best results, use only Zippo brand flints.) Replace the screw in the flint wheel cartridge and tighten screw securely in place. Replace flint wheel cartridge in lighter, lining up notched side of cartridge facing the burner and press firmly down.


How often do I need to replace the flint in my BLU® lighter?


Flint should be replaced when it no longer creates a spark. Normally, you can refuel the lighter several times before replacing the flint. For average use replace the flint once every few weeks.


My flint wheel cartridge moves up and down – is something wrong?


Probably not. Make sure the flint wheel cartridge is fully seated. The flint wheel cartridge was designed to move up and down. This movement is normal.


Does it really make a difference if I use genuine Zippo products in my lighter?


Sure does! Zippo Butane Fuel and flints are all specially manufactured for optimum performance in our products. That means the products spend more time in your hands, less time in the repair clinic.


Why can't I remove the inside part of my BLU® lighter?


The inside unit was designed to be removed only by Zippo authorized repair personnel There are no user-serviceable parts except for the flint wheel cartridge Removal of the inside unit or tamper-proof screw will void the warranty.


Is there a date code on the bottom of the BLU® lighter?


Yes. There is a date code on the lighter bottom, just like our traditional windproof lighters Click here to view date code information.


Can I carry my BLU® lighter on board an aircraft?


When traveling outside the U.S.A., please check with your airline before traveling for its rules or the rules relating to the country you are traveling in or to. On all domestic flights up to two Zippo BLU® butane lighters, in an approved container, can be stowed in checked luggage.


Does my Zippo BLU® have a warranty?


Any Zippo BLU® lighter returned to our Repair Clinic for warranty repair will be repaired or replaced free of charge. Damage to the BLU® lighter resulting from abuse or misuse is not covered by our warranty. The finish is also not warranted. Check the instruction sheet that came with your BLU® lighter. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. For more information about sending your Zippo BLU® for repairs, click here.