It works or we fix it free.™  We don't make that promise lightly.  We know that behind every Zippo product sent for repair is an owner depending on our promise to get it back in working order.  Whether a lighter is five years, 25 years, or 50 years old, it will serve as a dependable source of flame for years to come.  We guarantee it. 

Gregory W. Booth
President and CEO
Zippo Manufacturing Company




Welcome to the Zippo Repair Clinic located in the Zippo/Case Museum in Bradford Pennsylvania.

In the unlikely event that your Zippo Lighter needs fixed, you can watch the repair technicians repair your treasured lighter in the Repair Clinic or leave it with the store staff for repair.  The Repair Clinic viewing is available Monday through Friday from 9 a.m. to 3:30 p.m.

Of course, if you can't make the trip to the Zippo/Case Museum, you can always send it to us for repair.  See repair instructions prior to sending any product for repair.

To inquire about Zippo product repairs,contact the Consumer Relations Department now, phone us at 814-368-2700, or mail to Zippo Consumer Relations Department, 33 Barbour Street, Bradford, PA 16701.