http://www.zippo.comFrequently asked questions for the Zippo Hand Warmeren-usCopyright 2008 Zippo Manufacturing Company. All rights reserved.http://www.zippo.com/Does_my_Hand_Warmer_have_lighter_fluid_when_I_first_get_it_.aspx?article=cc47bf6b-c3d6-42f4-958f-cfae457d6bbfNo. Hand Warmers are shipped without lighter fluid. Please add lighter fluid before using. Click here to view instructions. ...5/17/2008 9:38:15 AMhttp://www.zippo.com/How_do_I_add_lighter_fluid_to_my_Hand_Warmer_.aspx?article=b61a07cf-6072-4f39-b72f-c10cf38ddbee 1. Remove Hand Warmer lid. Remove the part holding the catalytic burner element. 2. Pour Zippo lighter fluid into the plastic filling cup. Do not spill.     · Fill to lower line for about 6-12 hours of heat.     · Fill to upper5/16/2008 9:41:38 AMhttp://www.zippo.com/What_lighter_fluid_should_I_use_in_my_Hand_Warmer_.aspx?article=88331e44-cdf0-4260-8bc8-9d5677764a19We recommend the use of Zippo lighter fluid as the Hand Warmer is designed to use it....5/15/2008 9:44:07 AMhttp://www.zippo.com/I_lost_my_instructions_are_they_online_.aspx?article=815b327d-cb97-4090-b8a5-dfa1cfb6ca30Yes. Click here to view Hand Warmer instructions....5/14/2008 9:45:12 AMhttp://www.zippo.com/How_do_I_ignite_my_Hand_Warmer_.aspx?article=b42e3573-3da4-4ef2-ad48-4e57e0fce9ca 1. With the lid off, hold the base unit with one hand and apply flame to the burner using a match or a lighter for 3 to 5 seconds using the other hand. Keep hands away from the match or lighter flame. The burner is catalytic so you will not see ...5/13/2008 9:46:58 AMhttp://www.zippo.com/How_can_I_tell_if_my_Hand_Warmer_is_correctly_ignited_.aspx?article=199dbb04-ffb3-43ad-a48f-929285ed01f7Locate orange indicator bar on side of lid. Touch indicator bar to the center of the burner 10 to 15 seconds. The burner has been ignited when color of the bar changes from orange to red. If the indicator does not turn red, apply flame to the burn...5/12/2008 9:50:45 AMhttp://www.zippo.com/Does_my_Hand_Warmer_require_a_flint_.aspx?article=740c6c90-9cc5-4062-a21a-4a07976034e1No, the Hand Warmer generates warmth only when an external source of flame is applied to the burner to begin the catalytic process. ...5/11/2008 9:51:39 AMhttp://www.zippo.com/Does_the_Hand_Warmer_need_oxygen_to_operate_.aspx?article=9a53df07-a517-4dfc-8ebe-e12f8c506637Yes. The Hand Warmer requires oxygen for the heating process to occur. The bag regulates the amount of oxygen. Do not use it without the provided bag....5/10/2008 9:52:31 AMhttp://www.zippo.com/Why_should_I_send_in_my_warranty_registration_card_.aspx?article=8136fc0b-84bf-4e9e-926d-15a842ffc9d0To register for the limited one year warranty due to defects in materials and/or workmanship. ...5/9/2008 9:53:38 AMhttp://www.zippo.com/Is_there_a_warranty_on_Hand_Warmers_.aspx?article=f8b5946f-8e94-4246-8ead-8817a7423c70If the Hand Warmer fails to perform satisfactorily within 1 year of purchase due to defects in materials and/or workmanship, please return to Zippo for repair or replacement at our discretion. The finish is not guaranteed. ...5/8/2008 9:54:38 AMhttp://www.zippo.com/I_lost_the_handy_filler_for_my_Hand_Warmer_how_much_lighter_fluid_should_I_use.aspx?article=26eaa757-f7d5-4049-ac2e-ed1de6716f47The Hand Warmer lasts up to 12 hour heat time = 6.5 ml or .22 fluid ounces.The Hand Warmer lasts up to 24 hour heat time = 12 ml or .41 fluid ounces. ...5/7/2008 9:55:47 AMhttp://www.zippo.com/Will_the_lighter_fluid_evaporate_from_my_Hand_Warmer_if_I_dont_use_it_all_.aspx?article=5883c142-a749-4e93-a3fb-0c8abf8f397dYes. All lighter fluid by its nature will evaporate in time....5/6/2008 9:56:42 AMhttp://www.zippo.com/How_do_I_stop_my_Hand_Warmer_from_heating_.aspx?article=8ea239ac-c75e-4b27-9079-e19519adb8abTo stop the heating action, carefully pry off the burner element with pliers, a knife or edge of the lid. The burner element will be very hot. Do not touch it to the skin or any flammable surface. The burner and catalytic unit will then extinguish...5/5/2008 10:03:34 AMhttp://www.zippo.com/My_Hand_Warmer_isnt_getting_very_hot_what_do_I_do.aspx?article=3021c6a3-d0a4-4349-8d52-8bd3c5969ca2 1. Check the burner. It should fit tightly. 2. The burner may not have ignited properly. Repeat the lighting instructions. 3. Make sure there is enough lighter fluid in the Hand Warmer. Lighter fluid will evaporate even when Hand Warm5/4/2008 10:04:29 AMhttp://www.zippo.com/The_felt_pad_on_the_burner_is_starting_to_come_apart_will_it_affect_performance_.aspx?article=3f4009f8-5d30-455d-8136-5988bd61ac50Test Hand Warmer by following lighting instructions. If lighting performance is affected, send Hand Warmer for repair. ...5/3/2008 10:05:36 AMhttp://www.zippo.com/How_long_does_one_fill_last_or_how_often_does_it_need_refilled_.aspx?article=e1486529-0e0d-45a2-8980-6b19e9a6ccb1If you fill the plastic filling cup to the lower line, the hand warmer will keep heat up to 12 hours. If you fill the plastic filling cup to the upper line, the hand warmer will keep heat up to 24 hours. Please be advised the heat time will vary. ...5/2/2008 10:06:58 AMhttp://www.zippo.com/How_long_will_the_burner_last_.aspx?article=3f7431a1-7224-4dd4-9094-b2554f86382bThe burner has a one year warranty. Burner lifetime varies with usage....5/1/2008 10:09:14 AM