• Package the item securely (multiple items may be sent in one package)
• Include your name, address, telephone number and email address on a note inside the package
• Include proof of purchase
• Insure your package, send to the distributor/service center for your country.

Click here for Distributor list or send to:

Zippo European Repair Clinic

Groendahlscher Weg 87

D-46446 Emmerich am Rhein

Your pen will be repaired (or replaced at our discretion with the same or similar model) at no charge and returned promptly, usually within 5 – 6 weeks

Click here to view the European Windproof Lighter Repair Instructions.

Click here to view the International Utility Lighter Repair Instructions