Hand Warmer FAQs

• How long will the burner last?

  The burner has a one year warranty. Burner lifetime varies with usage....

• How long does one fill last or how often does it need refilled?

  If you fill the plastic filling cup to the lower line, the hand warmer will keep heat up to 6 hours. If you fill the plastic filling cup to the upper line, the hand warmer will keep heat up to 12 hours. Please be advised the heat time will vary. ...

• The felt pad on the burner is starting to come apart, will it affect performance?

  Test Hand Warmer by following lighting instructions. If lighting performance is affected, send Hand Warmer for repair. ...

• My Hand Warmer isn’t getting very hot, what do I do?

  1. Check the burner. It should fit tightly. 2. The burner may not have ignited properly. Repeat the lighting instructions. 3. Make sure there is enough lighter fluid in the Hand Warmer. Lighter fluid will evaporate even when Hand Warm

• How do I stop my Hand Warmer from heating?

  To stop the heating action, carefully pry off the burner element with pliers, a knife or edge of the lid. The burner element will be very hot. Do not touch it to the skin or any flammable surface. The burner and catalytic unit will then extinguish...

• Will the lighter fluid evaporate from my Hand Warmer if I don’t use it all?

  Yes. All lighter fluid by its nature will evaporate in time....

• I lost the handy filler for my Hand Warmer – how much lighter fluid should I use?

  Model available prior to 2010 – 12 ml or .41 fluid ozs. Model available 2010 and later – 20 ml or .7 fluid ozs...

• Is there a warranty on Hand Warmers?

  If the Hand Warmer fails to perform satisfactorily within 1 year of purchase due to defects in materials and/or workmanship, please return to Zippo for repair or replacement at our discretion. The finish is not guaranteed. ...

• Why should I send in my warranty registration card?

  To register for the limited one year warranty due to defects in materials and/or workmanship. ...

• Does the Hand Warmer need oxygen to operate?

  Yes. The Hand Warmer requires oxygen for the heating process to occur. The bag regulates the amount of oxygen. Do not use it without the provided bag....